Service

Our service team  provides onsite service in CT and MA areas.  We offer per call service and service agreements. We also provide a depot service for out of state companies who can ship equipment to us for repair.

We will repair many different types of mailing equipment.

Our Service Manager, Rob Tallberg  is one of the leading experts in the US for diagnosing and repairing addressing and tabbing equipment.  He worked directly for one of the pioneers of the addressing  business in the 1990’s and was responsible for training  technicians from dealers in the US.  He has been the Service Manager at New England Mailing Systems for many years and he will be glad to help you keep your equipment going for you.

Please call 860-289-4416.  We will give you a preliminary estimate over the phone.  You can pack and ship your product to:

New England Mailing Systems

400 Chapel Rd, Ste 3D

South Windsor, CT 06074

When we receive your package We will call you with an estimate to repair and ship your equipment back to you. We offer fast turnaround time and we stand behind our work.

Ink Cartridge Cleaning Instructions

Ink Cartridge Cleaning Instructions   Standard Cleaning Procedure If your ink cartridge is not printing correctly, please follow these steps to properly clean the cartridge.   Remove the cartridge in the correct manner depending on your machine. This procedure could be as simple as lifting the cover  or it may involve going through the menu …

View page »

Postage Payment Options

Postage-Payments-Form-POC pdf   Postage-Payments-Form-TMS pdf   Commercial Postage Meter Funding Options Each year over two billion dollars flow through the Neopost funding system to support our customers. As a reminder, Neopost does not sell postage, we mange customers’ funding accounts on behalf of, and based on the deposits into, the USPS accounts.   Attached you will …

View page »

IM PSD Lockout

Time limit reached Machine info Event id: PO Lockout Long description: 90 day time limit for server communication reached Recovery: Perform a Generic Call or download funds to clear the PO Lockout message.   USPS regulations require that a mailing machine must communicate with the manufacturer’s host server within certain reset times. If the time is exceeded, a “PO LOCKOUT” …

View page »

WJ PSD Lockout

Basic Steps To Clear A PO Lockout in a WJ model: • Ensure an analog phone line is connected to the mailing machine. • Select the CREDIT / FUNDS Menu. Location of CREDIT / FUNDS Menu may vary depending upon unit. • Press OK. Postage printing is enabled for another reset time period.

View page »

Getting Started with PAF

Getting Started with PAF Oct 27, 2016•Support Article PRODUCTS Bulk Mailer Business;Bulk Mailer Professional;Bulk Mailer Standard ARTICLE Overview Satori Software provides Move Update, which updates addresses based on change of address information in the latest USPS® NCOALink® database, in real-time via the Internet. When you use Move Update, you get the latest address information for …

View page »

Processing PAF Approvals

Walkthrough: Processing PAF Approvals Oct 26, 2016•Support Article PRODUCTS Bulk Mailer Business;Bulk Mailer Professional;Bulk Mailer Standard ARTICLE About this Walkthrough This walkthrough provides step-by-step instructions to guide you through how to get a Processing Acknowledgement Form (PAF) electronically signed and submitted. The USPS ® requires that you submit a signed PAF in order for you to …

View page »